Gaming at cub99 should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page explains the tools, policies, and resources cub99 has in place to support every member in playing safely and within their means.
Six responsible gaming pillars built into every cub99 account — not hidden in settings, but front and centre where they belong.
cub99 Members can activate self-exclusion for a minimum period of 6 months, up to a permanent lifetime ban. Once activated, exclusion takes effect within 24 hours and cannot be reversed during the selected period. Self-excluded Members will be removed from all promotional communications.
Set daily, weekly, or monthly deposit caps on your cub99 account at any time through Account Settings. Limit reductions take effect immediately. Limit increases are subject to a 7-day cooling-off period before taking effect, giving you time to reconsider.
cub99 allows you to set a maximum session duration. When your session reaches the limit, cub99 will log you out automatically and display a cooling-off message. Session time reminders can also be set to alert you at regular intervals during active play.
In addition to deposit limits, cub99 Members can set a maximum net loss threshold over daily, weekly, or monthly periods. Once your net loss reaches the set amount, further Wagers will be blocked for the remainder of the period — regardless of account balance.
Configure cub99's reality check feature to display on-screen reminders at set intervals showing how long you've been playing and your session net result. The Take-a-Break tool provides a short-term account pause of 24 hours, 7 days, or 30 days — activated instantly.
cub99's responsible gaming team monitors account activity for patterns associated with problem gambling — including session escalation, loss-chasing, and rapid deposit behaviour. Flagged accounts may receive proactive outreach from the cub99 support team.
The 21+ age restriction at cub99 is non-negotiable and applies to every product on the platform without exception — sportsbook, live casino, cub99 Casino, slots, and all promotional offers. This is not simply a regulatory checkbox. It is a genuine commitment to ensuring that gambling remains an activity for adults who can make fully informed decisions about risk.
All cub99 Members are required to complete identity and age verification (KYC) before withdrawing funds. cub99 reserves the right to request age verification documentation at any point during the account lifecycle. Where a Member is found to be under 21, their account will be closed immediately, all transactions voided, and the matter referred to relevant authorities where required by law.
Parents and guardians in Malaysia are encouraged to use parental control software to prevent minors from accessing online gaming platforms. If you believe a person under 21 has accessed cub99, contact the support team immediately via live chat — the team will handle the matter promptly and confidentially.
cub99 strongly advises the following individuals not to register or use the platform:
Anyone under 21 years of age, regardless of the legal gambling age in their specific location.
Individuals who are currently enrolled in a self-exclusion programme with any gaming operator or regulatory body.
Individuals experiencing financial difficulty, debt, or who cannot afford to sustain losses from gaming activity.
Individuals with a known or suspected gambling disorder, addiction, or compulsive gambling behaviour.
Individuals currently under the influence of alcohol, controlled substances, or any condition impairing rational decision-making.
Individuals accessing cub99 from jurisdictions where online gaming is expressly prohibited by local law.
Problem gambling rarely appears overnight — it usually develops gradually. Being honest with yourself about these warning signs is the first step towards staying in control. If you recognise any of the following in your own gaming behaviour, cub99 strongly encourages you to use our responsible gaming tools or seek independent support.
Gambling with money intended for rent, food, bills, or other essential expenses.
Increasing the size or frequency of bets in an attempt to recover previous losses (chasing losses).
Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce gaming activity.
Concealing the extent of gambling activity from family members, friends, or colleagues.
Borrowing money, selling assets, or taking on debt specifically to fund gambling sessions.
Repeatedly attempting to cut down or stop gambling but finding it difficult to do so.
Gambling interfering with work performance, personal relationships, or mental health in Kuala Lumpur, Penang, or wherever you are based in Malaysia.
Answer these questions honestly. If you answer "yes" to two or more, cub99 recommends using our account limit tools immediately and considering a voluntary break from the platform.
If you answered yes to any of these, please reach out to the cub99 support team or contact a professional gambling support service in Malaysia.
All of the following tools are available to every cub99 Member at no charge, with no waiting period to activate restrictions. They are accessible under Account Settings > Responsible Gaming at any time.
Set the maximum you can deposit into your cub99 account per day, week, or month. Reductions apply instantly. Increases require a 7-day cooling-off period to take effect.
Cap your net losses over a daily, weekly, or monthly period. When the threshold is hit, further wagering is blocked for the remainder of the period regardless of how much is in your wallet.
Auto-logout after a set session duration. Enable periodic pop-up reminders showing your total time played and session profit/loss so you can make informed decisions about continuing.
Temporarily suspend your cub99 account for 24 hours, 7 days, or 30 days. Takes effect within minutes. During a break, login is blocked and no promotional communications will be sent.
Request a formal self-exclusion for a minimum of 6 months, 1 year, 5 years, or permanent closure. Self-exclusion is irreversible during the elected period. Contact cub99 support via live chat to activate.
If you contact cub99 support expressing concern about your gambling, our team is trained to respond with empathy, provide information about responsible gaming tools, and signpost professional support services where appropriate.
The cub99 platform is designed for entertainment. Every game in the cub99 library — from the live baccarat tables to the PG Soft slots — is built around the principle that the house edge exists because winning is uncertain, and that uncertainty is precisely what makes gaming exciting. But uncertainty means losses will happen, and those losses need to be affordable and acceptable.
At cub99, we think about responsible gaming the same way we think about the rest of the platform — it needs to actually work. That means putting the tools where members can find and use them, not hiding them three menus deep. It means making it easy to set a deposit limit at sign-up, not just when things go wrong. And it means training our support team to respond to signs of distress with genuine care, not scripted deflection.
Malaysian players come to cub99 for all kinds of reasons. Some follow EPL religiously and want a quality sportsbook to match their knowledge of the game. Some enjoy an evening slot session after work as a way to decompress. Some are serious poker and baccarat players who appreciate the depth of the cub99 Casino live tables. All of them deserve a platform that takes their wellbeing seriously — not just their wallet.
If you are ever unsure about whether your gaming remains recreational, use the self-assessment checklist above. If you want to take a break or set tighter limits, the tools are in your Account Settings right now. If you want to talk to someone, the cub99 support team is available 24/7 via live chat — and if professional help is what's needed, please reach out to a gambling support organisation. Responsible gaming is a shared responsibility, and cub99 takes its part in that seriously.
Play Smart. Play Safe.
Gaming is most enjoyable when it's within your means and in your control. Set your limits, know your boundaries, and play the cub99 way — smart, informed, and in control. Sign in to review your account settings today.
⚠ 21+ only. cub99 promotes responsible gambling. If gambling is affecting your wellbeing, please seek help from a qualified professional.